Coronavirus / Covid-19 Updates
See Updates for Individual Resorts Here
Dear Guest
You may experience delays while our company is working hard to respond and assist large numbers of current and future guests during the global pandemic COVID-19. We’re truly sorry for any inconvenience this may result in.
Some entertainment venues in Central Florida have been temporarily closed to avoid mass gatherings. While there is still a lot to do in the Orlando area, please follow the guidelines given by the World Health Organization for dos and don’ts.
What to do before booking:
- Review local travel recommendations and restrictions in addition to following guidance from the World Health Organization.
- Review the Luxury Florida Villas cancellation policies.
- Consider purchasing travel insurance and review the policy coverage details to see how it relates to COVID-19.
What to do after booking
Travel Restrictions on Domestic Flights:
There are no domestic travel restrictions in place by the CDC (Centers for Disease Control and Prevention), but cautionary guidelines have been issued. Please consider their list of considerations before any travel by air.
Cancellation Policy:
Free cancellations within 48 hours of making the reservation. After 48 hours the cancellation below applies. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:
- 20% from initial date of booking up to 30 days prior to the arrival date (the rental deposit is non-refundable, after 48 hours).
- 50% if less than 30 days prior to the arrival date.
- 100% if less than 15 days prior to the arrival date.
Reunion Vacation Homes Inc dba Florida Vacation Homes & Villas do not accept liability for cancellations due to events outside of our control such as disease or government actions. Read full Terms & Conditions for more information. Guest voluntarily assumes all risks related to potential exposure to any viruses, including Coronavirus and COVID-19.
Our Cleaning Policy
At Vacome, we care about our guests’ health and safety, and we are committed to the guidelines of the CDC (Centers for Disease Control and Prevention,) Public Health Recommendations. Therefore, our staff has been trained to take the following measures.
Updates for Individual Resorts
May 26, 2020, At Solana Resort, the Clubhouse, Tiki Bar, Exercise Room, Pool Area, Hot Tub, Play Area, and Mini Golf will open May 28th with CDC guidance restrictions in place.
May 26, 2020, The Hideaway Club at Storey Lake is now open with limited capacity and social distancing in place.
May 20, 2020, The Clubhouse and Gym are open at Emerald Island Resort under CDC guidelines. The pool will be closed for another 2 weeks and should reopen around June 4.
May 20, 2020, The pool will be open at Solara Resort effective May 21st from 9:00 AM to 5:00 PM. Please follow the resort guidelines for social distancing.
June 9, 2020, In Reunion Resort all community pools are open from 8 am to 11 pm daily. The Water Park is open daily from 10 am to 5 pm. Beverage service will be offered 10:30 am to 5 pm daily and an outdoor grill will be open 11 am to 3 pm. One golf course will remain open for play Sunday through Thursday and two golf courses will be open Friday and Saturday. The Clubhouse is open Sun-Thurs 7 am to 8 pm, Fri & Sat 7 am to 9 pm. The Grande Lobby Bar is open Wed-Sun from 4 pm to 8 pm. The Cove Bar & Grill is open on the weekends from 10 am to 5 pm with hours subject to change weekly. Giftshop/Starbucks is open daily from 9 am to 5 pm. The Tennis Centre is open Mon-Frid. Traditions, Eleven, the game room, and the Spa are closed until further notice.
June 10, 2020, At Solterra Resort the Pool & Fitness Center are open at 50% capacity. Tennis Courts, slide, and Lazy River are open. Pool hours are 9-5, and slide and lazy river 10-4 to be extended in the coming weeks. Café remains closed at this time, reopening soon.
