Frequently Asked Questions
1.) Who is Vacome?
Vacome is a marketing brand of Reunion Vacation Homes, an independent property management company that manages a large selection of privately owned vacation rental properties located in the Orlando area. Reunion Vacation Homes should not be confused with Reunion Resort itself as we are not affiliated with, sponsored by or related to Reunion Resort & Club of Orlando, Salamander Hotels & Resorts or their affiliates. We do not control the homeowners association that manages areas such as the resort landscaping and buildings. Neither do we operate the membership office or any of the resort amenities such as the pools and restaurants. Therefore many elements of the resort itself are out of our control. Our offices do adjoin Reunion to deliver first class service to our guests, therefore we’re at hand to assist with any issue that may arise in the property you have rented from us. We have a team inside the resort 7 days a week.
2.) How close is Reunion to the airport?
Reunion Resort is located 28 miles from Orlando International Airport.
3.) How near is Reunion to Walt Disney World® and other area attractions?
The main gates of Reunion Resort are located within 6 miles of the entrance to the Walt Disney World Resort® and just a 20-25 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.
4.) How much is the deposit to reserve a vacation rental?
To reserve a rental property, we will require 20% of the total rental cost.
5.) When is the final balance due?
The final balance is due 45 days prior to your arrival.
6.) What is the compulsory security deposit?
A security deposit of $500 to $1,000 may be held on behalf of the owners for selected properties against damage or loss caused to the property and its contents. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. The security deposit will be fully refunded to your card if there is no damage or breakage. The final balance of the security deposit is paid by credit card.
7.) How do I place a reservation for one of your Reunion vacation rentals?
Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Reunion Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Reunion Vacation Homes representatives toll-free at 1-855-453-5400, or 321-323-7810 for calls outside the USA and Canada.
8.) When will I receive my Rental Voucher and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, Reunion Vacation Homes will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.
9.) Will I stay in the specific property I have chosen?
Absolutely yes! Once you have booked either online or through one of the Reunion Vacation Homes representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.
10.) Where do I collect the keys to the property?
At Reunion Vacation Homes, we understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go directly from the airport to your villa.
11.) What time can I enter the home and when do I have to depart?
The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.
12.) Early check-in / out?
Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked and confirmed only within the last 72 hours prior to your arrival. It is the guest’s responsibility to contact Reunion Vacation Homes within 72 hours of arrival to confirm availability.
13.) Do I have access to all of the amenities in Reunion?
While you are staying at Reunion Resort your entire party will be able to use the majority of the amenities such as six swimming pools, a children’s activity program, a boutique spa, bike hire, on-site restaurants, and bars.
Un-restricted access to the following pools:
If you wish to have access to the additional five Reunion pools including the Water Park and the Tennis courts or Golf you will need to be registered as a House Guest. All guests over the age of two will need a guest pass for these amenities. If the property you have reserved has Resort Membership you can register in advance for a fee to use these additional amenities.
Once registered, guests will have simultaneous access to these additional amenities on a chosen date. Some of your party could play golf while the rest spends time at the water park, or you could play golf in the morning and go to the water park in the afternoon.
Optional Access to the following pools is available via house guest registration:
All Reunion property owners with membership have a limited number of days they can appoint to house guests so the house guest registration is therefore not for the entire length of your stay. Specific the date(s) you wish to access the Water Park, Golf or tennis. We can typically allocate 1-2 days of access per week.
The registration cost is $25 for up to 8 guests for one day. Additional guests will incur an additional registration fee of $5 each on top of the initial $25 fee. Additional days if available can be purchased. Each additional day will require the same registration fee. The rules of the resort require that you register your desired date[s] at least five business days before your arrival. If you do not give five business days notice, an additional late fee of $25 will apply by the resort. Taxes will apply to all registration fees above.
Once you’ve paid the registration and chosen your date[s] you will be able to use the Water Park during your chosen day[s] for a fee of $15 each for adults and $10 each for children, payable at the entrance of the water park. The water park is open seven days a week from 10:00 am to 6:00 pm (weather permitting).
There is a $20 court fee to play tennis. Once you have registered as a house guest please call the resort’s Tennis pro-shop at 407 662 1630 to confirm the price and reserve a court.
There are additional green fees to play golf of $100 during low season (Jun to Dec), and $160 during peak season (Jan to May). As these fees can be subject to change, please call the Golf pro-shop at 407-396-3199 for current rates. You can reserve golf tee times up to two weeks in advance.
If we have not sent your dates in time you will not be able to be registered. Once registered your dates cannot be changed, credited, or reissued even if the water park is closed or you choose not to collect or use the passes.
14.) Are pets allowed in the rental properties?
No, pets are not allowed in any of our properties. Reunion Vacations Homes has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.
15.) Are the kitchens fully equipped?
All of our vacation rental properties are fully equipped with everything you’ll need, including a refrigerator, freezer, oven, range, microwave, and dishwasher. Additionally, all of Reunion Vacation Homes properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses, and utensils.
16.) Are all linens and towels provided?
Yes, all linens and towels are provided, however, we would recommend taking beach towels for the pool area.
17.) Are hairdryers provided?
Yes, hairdryers are provided in all of our properties.
18.) Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our properties.
19.) Is there a telephone in the property?
There is a telephone provided in all Reunion Vacation Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.
20.) Is a housekeeping service provided?
A housekeeping service can be provided, however, there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay “trash n tidy” cleans as you like ranging from a daily maid service to a single mid stay clean half way through your stay.
21.) Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.
22.) What is your Cancellation Policy?
By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below:
The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:
- 20% from initial date of booking up to 45 days prior to the arrival date.
- 50% if less than 45 days prior to the arrival date.
- 75% if less than 30 days prior to the arrival date.
- 100% if less than 15 days prior to the arrival date.
You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be canceling the original reservation, and so the cancellation policy would apply. If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been canceled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.
23.) Are there any activities at the resort for children?
In addition to the supervised activities at Kids Crew, there is a children’s interactive play area at the Water Park, a playground at Centre Court Ridge and Whisper Way and small arcade at the Seven Eagles Pavilion. *To access the Water Park a registration fee is payable and access requires pre-registration.
24.) Are the swimming pools heated?
The only resort pool that is heated is the Seven Eagles community pool and is heated to approximately ten degrees warmer than the outside air.
25.) What about Baby Equipment?
Most properties provide complimentary use of a portable folding “Pack-N-Play” crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.
26.) What about a BBQ grill?
Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests’ responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!
27.) What are Reunion Vacation Homes’ Office Hours?
Our regular office hours are 9:00 am to 5:00 pm EST Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voicemail system. Reunion Vacation Homes will do its utmost to reply to all voicemail messages within the next business day.
28.) If we have a problem with the home, what should we do?
During regular business hours, you may call us toll-free at 1-866-314-7386 and speak directly to one of Reunion Vacation Homes qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your Reunion property.
29.) What if I leave personal items behind?
Vacation rental properties “self-catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.
30.) Do I need to pay for pool heat to have the Spa / Hot tub heated?
Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A Hot Tub/spa is not able to be heated on its own. Spillover Spas are connected to the pool using the same water. There is no option to heat only the spa since it shares water with the pool.
When you chose to heat the pool in such a set-up, the pool and the spa will heat to a temperature around 80-84ºF. When you turn on the spa mode the system will adjust the valves automatically so that the water from the spa returns back to the spa. This will bypass the pool so the spa gets heated up to somewhere between 94 and 102ºF. If you leave it in Spa mode the pool won’t get any heated water but will cool down.
31.) Will heated pools cool down overnight?
Yes, the pool heaters operate on a timer and they are set to turn on in the morning and turn off in the evening. The pool will cool off overnight when the temperature drops. During colder winter months, heating the pool can be challenging when the water temperature drops overnight. Florida has a temperate climate but we sometimes get cold fronts from the north that can cause overnight temperatures in the low 30’s and 40’s. Under such circumstances the pool heater will not be able to keep the water at 84ºF. This is especially true when the pool heat is provided by an electric heat pump and the outside temperature drops below 55ºF. Electric heating pumps don’t operate efficiently below such temperatures and fail to heat the pool to the desired temperature. This is outside of the Company’s control and regarded as an act of nature. Please note that cold weather does NOT constitute as mechanical failure and no refunds will be given for problems relating to cold weather.